Job Title: Chief Program Officer                                            Department: Administration

Reports to: Executive Director Effective Date:  

FLSA:       Exempt Full-Time                                                    Revised on 08/01/2021

Submit a cover letter and resume to HR@acrhealth.org

Job Summary:

The Chief Programs Officer (CPO) is the primary strategic and management partner to the Executive Director and will oversee all ACR Health’s operations, equity & transformation. The CPO will maintain the highest professional standards, producing rigorous work product in a timely manner and earning the trust and confidence of everyone involved in the organization. The CPO encourages collaboration, effectiveness, and efficiency to enhance ACR Health’s operating capacity and strategy execution.


Core Job Duties/Responsibilities

  • Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F and HIPAA, ACR Health policies and procedures and other applicable regulations.  Protect agency data in accordance with confidentiality procedures and protocols.  Observe and abide by the HIV Confidentiality Law and HIPAA.
  • Reporting directly to the Executive Director, the CPO attending all appropriate meetings with or in lieu of the Executive Director as assigned. Represent the Executive Director at meetings, conferences, special events, and otherwise, as requested by the Executive Director.
  • The CPO will act on behalf of and represent the Executive Director in his/her absence when designated.
  • Participate in the Executive Leadership forums/meetings of ACR health with the Executive Director and other senior level management meetings. Share responsibility for overall coordination and strategy building around prioritizing issues and planning for ACR Health. Collaborate with other executive members to maximize synergy toward system-wide and program-wide improvement.
  • Oversee and supervise daily operations of ACR Health program operations: Prevention/Community outreach initiatives, Care Support Services, Youth, Children &Family, SEP Clinic, insurance Harm Reduction, NNY and Syringe Q Center Programs
  • Provide executive-level oversight over ACR Health programs portfolio, working and collaborating with the program and leadership team members. Assist with grant writing.
  • Collaborate/coordinate with Director of Human Resources/DEI for evaluation, development and implementation of evidence-based practices, diversity, equity, and inclusion (DEI), Center for Professional Development, and change management.
  • Serve as the internal leader of the organization to identify, design, execute, advance, and sustain continuous quality improvement processes and outcomes across all programs. Create, implement, and monitor the quality roadmap for ACR Health. 
  • Identify opportunities for eliminating redundancies and streamlining implementation process, including processes for data collection and reporting. Develop data collection and reporting methodology and integrate data collection and reporting processes with process improvement.
  • Collaborate/coordinate with the human resources management team and the Executive Director, to keep a comprehensive and up-to-date understanding of the ACR Health workforce and staff as a whole.
  • Responsible for formalizing ACR Health’s strategic planning processes, and, with input from Executive Director and leadership team, leading the development of the strategy, translating it across functions and program areas, and maintaining continuous change management across functional areas as well as program areas. Collaborate with Chief Operations Officer to execute said strategy.
  • Lead government relations for all aspects of ACR Health’s work, to maintain positive, successful, and proactive communication channels with government leaders and to ensure ACR Health’s sound standing in terms of contractual and regulatory quality standards and expectations. 
  • Develop and oversee administration of surveys to measure satisfaction of program participants, families, referral sources, and employers.
  • Oversee Outcomes Measurement System, compile annual summary, and develop recommendations.
  • Oversee management of supported employment, vocational rehabilitation, transition, evaluation, and education departments.
  • Project a positive image of the organization to employees, clients, industry, and community.
  • Implement policies and procedures that will improve day-to-day operations.
  • Provide support to designated Board committees with related responsibilities as assigned by the Executive Director.
  • Work with ACR Health leadership and subject thought leaders and external partners to identify, evaluate and summarize lessons learned about ACR Health’s achievements, outcomes, innovations, models of care and publication and implementation strategies for distribution.
  • Ensure appropriate integration of new initiatives within overall agency program operations.
  • Make budgetary recommendations for program budgets based upon services and agency needs.
  • Oversee ACR Health’s Communication strategy, both internal and external, via program and service promotion, development of marketing materials and initiatives to promote, forward and protect ACR Health’s reputation as a responsible and effective social service agency.
  • Maintain confidentiality of clients, volunteers, peers, staff, and the appropriate components of agency.
  • Perform other duties as directed by the Executive Director


Required Skills/Abilities: 

  • Strong internal and external communicator and relationship builder.
  • Experience in community, government and provider agency engagement and partnership building.
  • Demonstrated ability to implement strategic work to achieve measurable outcomes.
  • Demonstrated ability to protect, inspire and lead a large and diverse workforce.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.


Education and Experience:

  • Bachelor’s degree in human service/health related field or business administration with at least 5 years in non-profit program administration including grant /management required.
  • 3-5 years’ related leadership role experience required.
  • Master’s degree in human services/health related field or business administration with at least 3 years in non-profit program administration including grant writing/management desired.
  • Excellent communication, organizational skills and team building skills.
  • Assist and support the Executive Director in services, programs.
  •  and facilities, implementation, management, and planning.
  • To provide staff supervision and development and to ensure highly productive day-to-day management of agency, performance, goal attainment, and evaluation.
  • Ability to work with diverse constituencies.
  • Sensitivity to AIDS, chronic illness, LGTBQ issues and a strong commitment to the mission, vision, and values of ACR health are essential.

Physical Requirements: 

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times. 


Job Classification

Salary -Exempt. Thirty-five hour (35.00) work week; evenings and weekends expected for meetings, workshops, and seminars.



The information contained herein is intended to describe the general content of, and requirements for, the performance of this job. It is not construed as an exhaustive statement of duties, essential functions, responsibilities or requirements.