woman talking to counselorACR Health’s dedicated care management team is highly knowledgeable in all areas of access to care. Care managers work one-on-one with members to identify needs and link them with services: Primary Medical Care, Substance Abuse Treatment, Mental Health Treatment, Financial Benefits, Housing, Legal Assistance, Nutrition, Treatment Adherence and Medical Transportation.

ACR Health services are offered to anyone without discrimination based on age, race, creed, color, gender, sexual orientation, economic status, political affiliation, marital status or handicapped status. You will be treated with dignity and respect. Your information is confidential and services are provided in strict accordance with state and federal laws. You will receive services in a reasonable and timely manner.

Care Management

Through frequent, planned contact, the family-centered care manager helps the family achieve goals and objectives set out in the care plan. This includes helping families access a range of supports and services and creating opportunities for them to learn and practice new skills.  Family-centered care management includes communication and planning with multiple service systems to ensure provision of appropriate services and assess service effectiveness and client progress.  Families are encouraged to use their skills to access resources, fully participate in services, and evaluate their progress toward desired goals and outcomes.

Care Management Services Include

  • Comprehensive care management
  • Care coordination
  • Health promotion
  • Comprehensive transitional care/follow-up
  • Patient & family support
  • Referral to community & social support services

Do you qualify for Care Management Services?

People who have multiple chronic health conditions can now receive help from ACR Health’s care management program.  ACR Health will integrate and coordinate all primary, acute, behavioral health, and long-term services and supports to treat the whole person.

Eligibility Requirements

  • Medicaid, Medicaid/Medicare
  • Have one single qualifying condition; HIV/AIDS or Serious Mental Illness; or
  • Have two or more chronic health conditions: chronic conditions include mental illness, substance abuse, asthma, diabetes, heart disease, a BMI over 25.

To learn more or to find out if you are eligible, call 315- 898-2418 or email CareManagement@ACRHealth.org.